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WELCOME TO OUR CONTACT CENTER, APPLICATIONS
& FAQ PAGE

We are delighted to provide you with any information you require regarding Masters of Puppets Festival. The FAQ section below covers the most common queries. However, if you cannot find what you are seeking, please do not hesitate to contact us through our official channels.

Applcation

APPLICATIONS FOR PARTICIPATING AT MOP 2024

If you're interested in participating as a volunteer, visual artist, performer, speaker, photographer, videographer, or food/fashion trader, you've come to the right place. We invite you to be a part of your favorite festival! Please fill out the applications thoroughly and carefully.

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PHOTOGRAPHY

MEDIA TEAM CLOSED FOR 2024

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VOLUNTEER

APPLICATIONS CLOSED FOR PSYCLEAN 2024!

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WORKSHOPS,
LECTURES &
PERFORMANCES

APPLICATIONS CLOSED FOR AKADEMIA SPACE 2024!

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FAQ

  • When is the next edition of Masters of Puppets Open Air Festival?
    Masters of Puppets Festival 2024 is taking place from July 1–7, and we are really looking forward to seeing you all and dancing together again. Save the date!
  • Where is the festival?
    Masters of Puppets will be held at; Autocamp Na Kopci, 515 Dvořiště, 539 01 Bystřice nad Pernštejnem, Brno, Czech Republic. The two closest airports are Prague and Brno. You can find more info about travel options here:
  • What type of music is at Masters of Puppets?
    Masters of Puppets is an eclectic music and arts festival with five areas, including a cultural area and an art gallery, presenting a wide range of electronic music styles such as: Hi-tech, Psycore, Experimental, Forest, Darkpsy, Techno, Tek, Acid, Dark Prog, Ambient, Chillout, Psy Dub, and instrumental jams. You can get a good idea about what to expect from our YouTube channel 'MOPTV': https://www.youtube.com/channel/UC3hQxQ3FbUNk-Y50tfycRng or the soundcloud links on our lineup page.
  • When does the music finish?
    The music ends on 07.07 at 11:59 (PM), so be sure to plan your departure accordingly.
  • Is the festival accessible for all ages?
    No, persons under 18 are not permitted on the festival grounds. This event is 18+ only.
  • If I have a question or complaint, who can I talk to?
    Please send us an email on info@mastersofpuppets.net. We do really appreciate your feedback and always value suggestions. You can also reach out to us via Facebook or Instagram message and our team will do their best to respond as soon as possible.
  • Where can I buy tickets?
    You can purchase tickets in our online shop: https://mastersofpuppets.backstage2.com/tickets You can also reach out to one of our official MOP ambassadors to purchase tickets (they will have a selection of all tiers available until they run out). Visit our ambassadors section on the tickets page for more information and contact details.
  • Can I buy multiple tickets at the same time?
    Yes, but keep in mind that all tickets must be personalised. You cannot have multiple tickets with the same name. Each ticket must have its own unique name. When you arrive at the gate, your ID or passport must match the name on the ticket.
  • When will I receive my ticket?
    Once your order status has been changed to “completed”. Your -tickets will be sent to the email address entered during the personalisation process. This is delivered in addition to your order confirmation and order completed emails. Please note that if you enter a friend's email address during the personalisation process, the ticket will be sent directly to them. Remember to check your other email account folders, such as Promotions or Spam, and use the search bar to look for emails from info@mastersofpuppets.net. You can also download your tickets directly from the Masters of Puppets Portal: https://portal.mastersofpuppets.net/.
  • How do I use the Masters of Puppets Portal?
    In the Masters of Puppets Portal under the “ORDERS” area you can view all your orders and manage each ticket. Click “MANAGE” on your order to change the email address or name on the ticket. https://mastersofpuppets.backstage2.com/login?from=/account You can also download your ticket(s) here. There is a 1hr time limit on editing tickets. Only one name change per ticket is allowed. Name changes are possible until 1st June 2024 23h59. https://mastersofpuppets.backstage2.com/login?from=/account You can re-assign the ticket to a different account and allow them to manage their own ticket. Please Note: If you re-assign a ticket you will not have access to it anymore. For ticket related queries please email: info@mastersofpuppets.net For any queries about the Masters of Puppets Portal please email: orders.mastersofpuppets@backstage2.com
  • I am a local resident of the Czech Republic, is there a discount on tickets?
    Yes, we offer local residents of the Czech Republic discounted ticket rates at the festival gate. You will need to provide proof of residency upon entry to the festival.
  • Are there weekend tickets available?
    We currently have no plans for weekend passes in 2024. If you only plan to stay for the weekend, you can still get a great deal with one of the lower tier ticket prices.
  • When does the campsite open?
    Campsite opens: 02 July 2023,12:00 PM Campsite closes: 11 July 2023, 06:00 PM
  • Are fires allowed in the campsite?
    As the festival site is next to a forest and amidst protected nature areas, you cannot make fires in the campsite. There are public fires in the main festival area to chill and collect some warmth.
  • Where are the nearest toilets?
    The campsite is facilitated with portaloos, the festival site with portaloos and ceramic toilets, both of which are cleaned daily. The ceramic toilets are closed from 22:00 - 08:00 each night due to recurring acts of vandalism.
  • Where are the nearest water points?
    Currently all of the water points are located in the main festival area. There are multiple taps located near the bungalows.
  • Are the water points safe to drink from?
    Yes, all water points active on site have tap water that is safe to drink, please be smart and don't drink from or wash your dishes in the river!!!
  • Are there showers?
    Yes, we have a shower block located near the bridge.You have to purchase a shower token from the onsite restaurant. They cost 1 Euro each or the equivalent in Czech Koruna.
  • Where can I place my tent?
    Stay inside the designated areas marked by red and white tape, to ensure evacuation and emergency roads stay clear and can be utilised for facility maintenance.
  • Where can I park my car?
    You can park your vehicle (cars or vans) in our campsites. Space in the campsites is limited, so please try to travel to the festival site utilising our official shuttle service or share your rides.
  • Are campervans allowed on the campsite?
    Yes they are, just make sure not to occupy too much space and camp/park close to one another.
  • My friend is an artist, can we camp with them on the artist campsite?
    Unfortunately, no, but they are welcome to camp with you in the visitor's campsite.
  • Are dogs and other pets allowed on the campsite and in the festival?
    We believe that a crowded music festival with 24 hour music is not the best environment for your pet. If there is any way to leave them in good care with a friend or family at home, we strongly recommend that. We are aware of the nomadic lifestyle a lot of us choose for our summers. Therefore dogs are tolerated in the camping areas, if they are properly cared for. Be aware of your responsibility and understand that our security will dismiss you from the festival if they don't feel that you are acting responsibly or there are incidents with festival attendees, other dogs, pets or wild animals.
  • Can I request a refund?
    Masters of Puppets tickets are not refundable. However you can change the name and re-assign the ticket to a new person. Only one name change per ticket is allowed. Name changes are possible until 1st June 2024 23h59. You can change the name in the Masters of Puppets Portal: https://mastersofpuppets.backstage2.com/login?from=/account Please use the email address that you have provided when purchasing the tickets.
  • Is there an ATM at Masters of Puppets?
    Yes! We now have a brand new ATM on site at Autocamp Na Kopci. It dispenses Euros and Czech Koruna.
  • What currencies accepted at Masters of Puppets?
    You can pay with EURO or CZECH KORUNA to top up your festival wristbands.
  • Where can I top up my cashless wristband?
    Our cashless top-up station will be located at the gate and in the main festival area. The minimum top-up amount is 10 EUR.
  • What happens if I have cash leftover on my wristband at the end of the festival?
    You can refund the remaining cash on your wristband (for amounts over 5 EUR) at any time during the event before Monday at 10:00 AM.
  • How to use the wristband?
    It’s super easy! To initiate a transaction, place your order, the vendor books it, you tap your wristband once, check and confirm the transaction with the second tap.
  • Can I check my balance on the wristband?
    The leftover balance on your wristband will be displayed to you after each purchase.
  • Are all stalls accepting cashless payments?
    Although the gastronomy stalls run by the cashless system, items in the Artisan Alley can still be purchased with cash.
  • Where do we leave our rubbish?
    At Masters of Puppets we care about the environment. Every day during the event The Psyclean Crew is working to keep our festival site clean. Since we are a large group of partygoers who leave a lot of trash behind, we also need your help; please pick up your own trash, use the bins provided, and leave no trace.
  • Trash deposits?
    Bin bags will be provided upon a mandatory five euro Trash Deposit upon arrival at the entrance. Retrieve the bag at the end of the festival and receive your deposit back. Those of you that have not received their 2022 trash deposit can bring their 2022 chip to the gate with them and the deposit will be valid for 2023. Thank you in advance!
  • Is there a lost and found?
    If you find something at the festival that isn't yours and seems lost, please bring it to the cashless top up point (located as you cross the bridge into the main festival arena). Thank you for your honesty and concern for each other's possessions. If any items are left over after the festival, we will photograph them and share them on social media once the site has been cleared.
  • Can I bring my own food on site?
    Bringing food with you is permitted. Please keep in mind that campfires are not permitted, and gas cookers must be used with caution and stored in the shade when not in use.
  • Can I bring my own drinks on site?
    Yes, as long as it isn't in a quantity that would allow for commercial or free distribution. Excessive amounts must be left at the Gate, recorded on the wristband, and reclaimed at the end of the festival. We are also expanding our product range at the bar and establishing a bar and food court at Campsite 3.
  • Where can I find first aid?
    Our first aid team and medics can be found near psycare behind the bungalows.
  • Where can I find Psycare?
    Psycare is located near the main entrance to the festival arena, usually close to the chill out/lectures and workshop space. There will be additional signage pointing you in the right direction.
  • How can I apply to be a food/fashion trader in 2023?
    Please contact our shop manager on: shops@mastersofpuppets.net
  • How do I apply to volunteer at Masters of Puppets 2023?
    Please contact our volunteer coordinator on: volunteers@mastersofpuppets.net or reach out to Psyclean Crew who are always looking for a helping hand! You can fill out the form and sign up here: https://psyclean.com/volunteer/
  • How do I apply for volunteering with Psycare at Masters of Puppets 2023?
    Please contact Jasmin Fülop directly if you are interested in volunteering with Psycare.

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